All Neptune solutions include basic support services including:
- Updates: Staying current with software updates is critical to keeping your system safe and secure.
- Monitoring: We monitor systems at multiple levels to learn of issues quickly and, in many cases, head of potential problems before they occur.
- Diagnostics and Troubleshooting: We have long experience in diagnosing and fixing problems that lie in the gray areas between individual products or subsystems.
- Help Desk: Unlike many larger companies that use overseas personnel reading from scripts to try and (eventually) find and resolve your problem, our Help Desk is staffed by IT professionals with decades of professional experience in quickly getting to the heart of the matter, whether it is using basic applications or diagnosing complex system problems.
We can also provide a number of other IT and related services, including:
Managed Services
If you need services that go beyond the basics, we’ll be happy to offer customized services to suit your IT needs.
Network Design
Neptune has designed and deployed hundreds of networks ranging from simple, flat local area networks to complex Wide Area Networks and Virtual Private Networks. Whether your business only needs a few workstations networked together, to connect several offices together, or to establish a large client-server enterprise, Neptune can design and deploy your business’ network efficiently, effectively and securely.
Web Design
Our team of web design experts can help whether you need a brand new website or just need to modernize your site to support the latest mobile devices.
